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satisfaction and loyalty
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Topic Article
Influence of quality relationship and satisfaction on loyalty: study on supplier in Indonesia
Dyah Sugandini • Benny Wendry • Muafi
Volume 11 Issue 4 · 22 Jul 2017
This study examined the nature of linkages between the quality relationship, satisfaction and customer loyalty. Furthermore, trust, commitment and involvement of product categories also tested to see its effect on the r…