South Africa
This topic currently groups 12 published articles across 10 issues.
Which consumer attributes influence South African consumers to shop online
KM Makhitha • L van Scheers • C Mogashoa
Volume 13 Issue 04 · 03 Jul 2019
Technology advances such as Internet have changed consumers shopping behaviour and increased South Africa consumers online shopping in the last few years. The purpose of this research paper was to determine the consumer…
A conceptual framework in promoting knowledge management in electricity industry in South Africa: The case of ESKOM
Akhabue A. Okharedia
Volume 13 Issue 03 · 01 Apr 2019
This research paper attempts to investigate if the implementation of knowledge management capability, adaptive strategy for managing knowledge and the minimisation of knowledge management challenges can help ESKOM to im…
Transformation in the wholesale and retail sector in South Africa: the role of internships
Siphokazi Koyana • Roger B Mason
Volume 12 Issue 4 · 04 Jul 2018
This paper presents an investigation into internships in South Africa’s retail sector. The research questions it seeks to answer are: (i) What are the benefits (strengths) of this secto…
Survivability of Black Small-Scale Sugar-cane Growers in the Ugu District Municipality of KwaZulu-Natal, South Africa
Mandla Mkhungo • Paul Green • Cecile N. Gerwel Proches
Volume 12 Issue 2 · 19 Jan 2018
This research sought to determine survivability of Black Small-Scale Sugar-cane Growers (BSSSGs), in the Ugu District Municipality of KwaZulu-Natal, South Africa, amid the severe decline in the sugar-cane industry. The…
Is SERVQUAL an inclusive indicator of SME's service quality advantage during an economic downgrade?A South African case
Carly Prinsloo
Volume 12 Issue 2 · 19 Jan 2018
The purpose of this paper is to examine the impact of firm-created and user-generated social media brand communication on five consumer-based brand equity (CBBE) dimensions through Facebook on the Egyptian fast-moving c…
Is information quality on a shopping website a deciding factor for South African consumers?
Yu-ting Hung • Michael C Cant
Volume 11 Issue 4 · 22 Jul 2017
Since the development of the Internet and the web, various aspects of society have changed, including the way business is conducted, how information is shared and gathered, and how goods and services are purchased (Shan…
The impact of dual vs multiple food grocer anchorage on the performance of shopping centres in South Africa
H du Toit • C E Cloete
Volume 11 Issue 2 · 30 Jan 2017
Major food retail chain groups have historically insisted on exclusive trading rights. However, many developers who had conceded to exclusivity clauses in the 1980s and 1990s are reconsidering the implications of such c…
How do entrepreneurs measure success in South Africa?
Louise van Scheers
Volume 11 Issue 1 · 27 Oct 2016
In this secondary research study the question was researched to establish how entrepreneurs’ measure success in South Africa. In South Africa entrepreneurs’ measure success by evalu…
Private label brand adoption in South Africa: a qualitative analysis of grocery products using expert opinion
Justin Beneke • Stephen Carter
Volume 10 Issue 1 · 04 Nov 2015
This study considered the adoption of private label brands, with a particular focus on breakfast cereals sold under a retailer’s own label, within the South African grocery sector. A panel of twelve corporate and…
The impact of willingness to engage in negative electronic word-of-mouth on brand attitude: a study of airline passengers in South Africa
Justin Beneke • Jodi Mill • Kalyssa Naidoo • Bradley Wickham
Volume 09 Issue 2 · 16 May 2015
Electronic word of mouth (eWOM) has provided consumers with the opportunity to offer their experiences and opinions to other consumers on a global scale. Both traditional word of mouth (WOM) and eWOM have been found to…
The effect of corporate reputation on retailer brand equity: A study of two South African grocery chains
Justin Beneke • Victoria Chamberlain • Raeesah Chohan • Martin Neethling
Volume 09 Issue 2 · 16 May 2015
In the current economic climate, competition between retailers is high and customers face numerous choices. Smart retailers can learn to manage their corporate reputation and brand equity as strategic tools in the fight…
A demographic analysis of brand perceptions: The case of a private label breakfast cereal in South Africa
Justin Beneke • Stephen Carter
Volume 09 Issue 1 · 09 Nov 2014
Private label brands, consisting of merchandise sold exclusively through a particular retail chain, are growing in prominence throughout the world. Although highly advantageous to retailers, these brands exhibit pitiful…