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Customer Service and Indian Retail Management
This topic currently groups 1 published articles across 1 issues.
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Topic Article
Out of Stock conditions affecting Customer satisfaction and customer loyalty
Jayanthi Ranjan • Sandeep Puri
Volume 06 Issue 2 · 18 Jun 2012
In the retail industry, customer experience, satisfaction and service are going to become the limiting differentiators. Increasing competition is creating pressure on retailers to improve both inventory turnover and cus…