BPJS Kesehatan
This topic currently groups 3 published articles across 2 issues.
Is service fairness influencing customers’ satisfaction and intention to pay insurance premium? A case in BPJS Kesehatan Indonesia
Diena Dwidienawati • Mts Arief • Sri Bramantoro Abdinagoro
Volume 13 Issue 01 · 03 Oct 2018
This study discusses the importance of service fairness variables – Interactional Fairness, Procedural Fairness, and Distributive Fairness – toward customer satisfaction, which further leads to customer inte…
Generosity's antecedents and outcomes - A proposed relationship between Generosity and Intention in Indonesia's BPJS Kesehatan
Diena Dwidienawati • Sri Bramantoro Abdinagoro
Volume 12 Issue 2 · 19 Jan 2018
In one preliminary descriptive study, the authors look for the satisfaction of and intention towards BPJS Kesehatan in Indonesia, revealing that despite the high un-satisfaction rate, ninety-one per cent of members are…