Journal of Business and Retail Management Research Volume 14 Issue 01 (October 2019) Issue citation and reference package ======================================================================== 1. Organisational factors influencing the application of age management Authors: Hana Urbancova; Adela Fajcikova Published: 28 Sep 2019 Article URL: https://jbrmr.com/details&cid=518 References: Angeloni, S., Borgonovi, E. (2016). An ageing world and the challenges for a model of sustainable social change. Journal of Management Development, 35(4), pp. 464-485. https://doi.org/10.1108/JMD-07-2015-0101 Bejkovský, J. (2012). Age Management and Its Position in the Czech and Slovak Organisations. In: Innovation and Sustainable Competitive Advantage: From Regional Development To World Economies, Istanbul: 18th IBIMA Conference on Innovation and Sustainable Competitive Advantage: From Regional Development 2012. 4, pp. 2212-2020. Ciutiené, R., Railaité, R. (2015). 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Differences between migrant owned and locally owned small business retail stores: the case of Delft and Eindhoven Authors: Maphelo Malgas; Wellington.B. Zondi Published: 28 Sep 2019 Article URL: https://jbrmr.com/details&cid=519 References: Adisa, T. A., Abdulraheem, I. and Mordi, C. (2014). The Characteristics and Challenges of Small Businesses in Africa: An Exploratory Study of Nigerian Business Owners. Economic Insights, III (LXVI) (4), 1–14. Badenhorst-Weiss, J. A., and Cilliers, J. O. (2014). The value of a price differentiation strategy for small retail and wholesale businesses amongst price-sensitive consumers. Journal of Contemporary Management, 11, 534–555. Battersby, J.; Marshak, M.; Mngqibisa, N., (2017). Mapping in the invisible: The informal food Economy of Cape Town, South Africa. African Food Security Urban Network (AFSUN), 24, 1–47.  Bowen, M., Morara, M., Mureithi, S. (2009). 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