Transforming the point of sale to point of service - applying SOA in the Indian retail scenario
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Unorganized retailing is by far the prevalent form of trade in India – Constituting 98% of total trade, while organized trade accounts only for the remaining 2%. The retail industry in India is of late often being hailed as one of the sunrise sectors in the economy. However, in order to find its feet in the Indian environment a lot needs to be done in terms of efficiency enhancement. This case study is an attempt in exploring the benefits of applying Service Oriented Architecture (SOA) in the organized retail industry, for achieving business efficiency by transforming the point – of – sale into a point – of – service through SOA and thus ensuring maximum customer satisfaction. The discussion is divided into three parts; firstly the introduction which gives an idea about the retail sector and SOA. The second part deals with the areas of improvement for the Indian region in case of retail through information technology. The third part deals with the SOA based suggestions for the mentioned problems. The conclusion sums up the effective use of SOA in retail.
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How to Cite
Kolhatkar, S. S. & Joshi, S. V.. (2012). Transforming the point of sale to point of service - applying SOA in the Indian retail scenario. Journal of Business and Retail Management Research, Volume 04 Issue 2.
Citation Context
APA
Kolhatkar, S. S. & Joshi, S. V.. (2012). Transforming the point of sale to point of service - applying SOA in the Indian retail scenario. Journal of Business and Retail Management Research, Volume 04 Issue 2.
MLA
Kolhatkar, Swapna S, and Shruti V Joshi. "Transforming the point of sale to point of service - applying SOA in the Indian retail scenario." Journal of Business and Retail Management Research, Volume 04 Issue 2, 2012.
Chicago
Swapna S Kolhatkar and Shruti V Joshi. "Transforming the point of sale to point of service - applying SOA in the Indian retail scenario." Journal of Business and Retail Management Research Volume 04 Issue 2 (24 Feb 2012).
Harvard
Kolhatkar, S. S. & Joshi, S. V. (2012) Transforming the point of sale to point of service - applying SOA in the Indian retail scenario. Journal of Business and Retail Management Research, Volume 04 Issue 2
References
- An Overview of Service-Oriented Architecture in Retail by Moin Moinuddin, Microsoft Corporation, January 2007
- www.binaryspectrum.com/aboutus/overview.html
- Case Study: SOA Retail Business Pattern – Martin Keen, Kulvir Singh Bhogal, Sunil Dube, Rashmi Kaushik, Geert Van De Putte, Albert Wong, Sravan Yallapragada
- Sun’s Retail SOA Scenario at www.sun.com/products/soa/retail.jsp
- Microsoft Retail Management System (RMS) at www.retail-automation.com/retail-management-system.asp
- Published in the Vision 2000. 4(1), 35-40. Retail Management In India : Some Global Issues By Mrinmoy K Sarma School Of Management Sciences Tezpur University, Assam
- Challenges facing the Indian Organized Retail sector - Maps of India.com's India Business Directory
- SOA by Thomas Erl