JBRMR
Online ISSN 2056-6271 ICO Registration Number: ZA522255
Accepting submissions

Article Details

Volume 11 Issue 3

The concept of customer cost accounting

Published: 22 Apr 2017 Issue:Volume 11 Issue 3 Apr 2017 Author details below

Grzegorz Lew

Rzeszow University of Technology, Faculty of Management

Andrzej Pacana

Rzeszow University of Technology, Faculty of Management

Wincenty Kulpa

Rzeszow University of Technology, Faculty of Management

Download PDF Reading View How to Cite BibTeX / RIS XML Metadata JSON Metadata View Issue
Share

Article Metrics Report

Views, downloads, citations, engagement

Cited by

Current citation count

Research summary

The aim of this article is to present partial results of a conducted survey on the needs of the application of customer cost accounting and to provide a definition and concept of the general model of customer cost accounting. Customer cost accounting is a tool of management accounting, which task is to help managers in managing customer relationships. Optimization of these relationships is to be realized thanks tocorrect determination of profitability of those relationships, and properly run customer cost accounting is required to determine the profitability of those relationships.

Article History

Published 22 Apr 2017

How to Cite

Lew, G., Pacana, A., & Kulpa, W.. (2017). The concept of customer cost accounting. Journal of Business and Retail Management Research, Volume 11 Issue 3.

Citation Context

Archive cited by No internal citing article yet
Reference depth 25 sources listed
DOI record DOI not listed
Citation signal Citation exports and metadata ready

APA

Lew, G., Pacana, A., & Kulpa, W.. (2017). The concept of customer cost accounting. Journal of Business and Retail Management Research, Volume 11 Issue 3.

MLA

Lew, Grzegorz, et al.. "The concept of customer cost accounting." Journal of Business and Retail Management Research, Volume 11 Issue 3, 2017.

Chicago

Grzegorz Lew, Andrzej Pacana, and Wincenty Kulpa. "The concept of customer cost accounting." Journal of Business and Retail Management Research Volume 11 Issue 3 (22 Apr 2017).

Harvard

Lew, G., Pacana, A., & Kulpa, W. (2017) The concept of customer cost accounting. Journal of Business and Retail Management Research, Volume 11 Issue 3

References

  1. Ackoff R.L., Decyzje optymalne w badaniach stosowanych, Wydawnictwo Naukowe PWN, Warszawa 1969.
  2. CIMA Official Terminology, 2005 Edition, CIMA Publishing, Oxford 2005.
  3. Flejterski S., Metodologia finansów, Wydawnictwo Naukowe PWN, Warszawa 2007.
  4. Garrison R. H., Managerial Accounting. Concepts for Planning, Control and Decision Making, Irwin, 
  5. Homewood, Boston 1991.
  6. Gomółka Z., Cybernetyka w zarządzaniu. Modelowanie cybernetyczne. Sterowanie systemami, Agencja 
  7. Wydawnicza Placet, Warszawa 2000.
  8. Horngren C. T., Bhimani A., Foster G., Datar S. M., Management and Cost Accounting, Prentice Hall
  9.  Europe, London 1999.
  10. Horngren C. T., Datar S. M., Foster G., Cost Accounting. A Managerial Emphasis, 12th Edition, Prentice 
  11. Hall, Upper Saddle River, New Jersey 2006.
  12. Lew G., Rachunek kosztów klienta w zarządzaniu przedsiębiorstwem handlowym, Oficyna Wydawnicza 
  13. Politechniki Rzeszowskiej, Rzeszów 2015.  
  14. Lucey T., Management Accounting, DP Publications Ltd., 5th edition, London 2003.
  15. Mattessich R., Accounting and Analytical Methods, Irwin, Homewood, Illinois 1964.
  16. Matuszewicz J., Rachunek kosztów, Finans – Servis, Warszawa 1994. 
  17. Meigs R.F., Meigs W.B., Financial Accounting, Mc Graw Hill Publishing Company, New York 1995.
  18. Nita B., Rola rachunkowości zarządczej we wspomaganiu zarządzania dokonaniami przedsiębiorstwa, Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu, Wrocław 2009.
  19. Nowak E., Rachunek kosztów w jednostkach gospodarczych, Ekspert, Wrocław 2011.
  20. Nowak W.A., O konceptualnej podstawie sprawozdawczości finansowej. Perspektywa angloamerykańska, Wydawnictwo Uniwersytetu Łódzkiego, Łódź 2007. 
  21. Smith M., Research Methods in Accounting, 3th edition, Sage Publications, London 2014.
  22. Sołtysiak M., Menedżerowie w procesie zarządzania ryzykiem, Modern Management Review -  Quarterly, 
  23. Volume XIX Research Journal 21 (2/2014), Rzeszów 2014.
  24. Stickney C. P., Well R. L., Financial Accounting, Dryden Press, New York 1997.
  25. Ustawa z dnia 29 września 1994 r. o rachunkowości Dz.U. 2013 r., poz. 330 z póź. zm.

Related Articles

The impact of the Qatar blockade on customer relationship management
From digital to loyalty: Unpacking the customer experience in Brazilian FMCG digitally native vertical brands
The effect of customer satisfaction in the betting shop on service quality: A UK perspective
Corporate Social Responsibility (CSR) and consumer purchase intention in the UK fashion industry

Browse Articles

AI anxiety and consumer identity: Emotional responses to intelligent systems through the identity-aligned emotional model — quantitative evidence from a mediterranean high -uncertainty-avoidance consumer sample
Impact of heat waves on Spanish tourism demand
Colour and consumer buying behaviour in the UK fashion industry
The impact of the Qatar blockade on customer relationship management
Nexus between sustainable brand equity and behavioural outcomes: The moderating role of age
Understanding the impact of reward and recognition, work life balance, on employee retention with job satisfaction as mediating variable on millennials in Indonesia
Organizational culture and job satisfaction: a study Of organized retail sector
Retail turnover clauses in an online world
How to win back the disgruntled consumer? The omni-channel way
Brand awareness of 'generation y' customers towards doughnut retail outlets in India
AI anxiety and consumer identity: Emotional responses to intelligent systems through the identity-aligned emotional model — quantitative evidence from a mediterranean high -uncertainty-avoidance consumer sample
Impact of heat waves on Spanish tourism demand
Colour and consumer buying behaviour in the UK fashion industry
The impact of the Qatar blockade on customer relationship management
Nexus between sustainable brand equity and behavioural outcomes: The moderating role of age