Leadership Style and Retail Store Performance-A Case Study of Discount Retail Chain

Adel Mekraz; Raghava Rao Gundala

Article Details

Research Article Volume 10 Issue 2

Leadership Style and Retail Store Performance-A Case Study of Discount Retail Chain

Adel Mekraz • Raghava Rao Gundala

Published: 25 Apr 2016 Issue:Volume 10 Issue 2 Apr 2016 Author details below

Adel Mekraz

Business Faculty Member Higher Colleges of Technology, Dubai

Raghava Rao Gundala

University of Wisconsin-Stout, USA & Arthur Lok Jack Graduate School of Business, Trinidad and Tobago

Retail Management Store Performance Leadership Styles Discount Retail Chain.

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Abstract

Research summary

This research attempts to understand the leadership styles of store managers in a discount retail chain and how leadership style impacts store performance. Store managers of a Fortune 1000 retailer based in the Midwest of the United States of America took part in the study. The Multifactor Leadership Questionnaire (MLQ) was sent to a sample of 135 store managers, and 103 of them completed the survey. Retail store performance is measured on four indicators namely, employee turnover, customer service scores, inventory shrinkage percentage and net profit margin. The retailer provided data related to the store performance indicators of the stores. Analysis of the survey data with performance data showed a moderate negative correlation between transformational leadership style and employee turnover rate, but a weak negative correlation between transactional leadership and employee turnover rate.

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Article History

Published 25 Apr 2016

How to Cite

Mekraz, A. & Gundala, R. R.. (2016). Leadership Style and Retail Store Performance-A Case Study of Discount Retail Chain. Journal of Business and Retail Management Research, Volume 10 Issue 2.

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APA

Mekraz, A. & Gundala, R. R.. (2016). Leadership Style and Retail Store Performance-A Case Study of Discount Retail Chain. Journal of Business and Retail Management Research, Volume 10 Issue 2.

MLA

Mekraz, Adel, and Raghava Rao Gundala. "Leadership Style and Retail Store Performance-A Case Study of Discount Retail Chain." Journal of Business and Retail Management Research, Volume 10 Issue 2, 2016.

Chicago

Adel Mekraz and Raghava Rao Gundala. "Leadership Style and Retail Store Performance-A Case Study of Discount Retail Chain." Journal of Business and Retail Management Research Volume 10 Issue 2 (25 Apr 2016).

Harvard

Mekraz, A. & Gundala, R. R. (2016) Leadership Style and Retail Store Performance-A Case Study of Discount Retail Chain. Journal of Business and Retail Management Research, Volume 10 Issue 2

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