Author Archive
Heba E. Hassan
Published Articles
Exploring electronic -loyalty antecedents in Egyptian commercial banks; Electronic customer relationship management and banking electronic satisfaction
JBRMR , Volume 14 Issue 02 , 28 Apr 2020
The impact of the E- CRM (expected security and convenience of website design) on E- loyalty field study on commercial banks
JBRMR , Volume 14 Issue 01 , 29 Sep 2019